SOTO, M. .; MIKKONEN, E.; MIETTINEN, S. Emotions and the Service Designer: A Relationship Uncovered. Diseña, [S. l.], n. 17, p. 84–105, 2020. DOI: 10.7764/disena.17.84-105. Disponível em: http://publicaciones.revistasteiniana.uc.cl/index.php/Disena/article/view/12512. Acesso em: 7 aug. 2022.